PRIVACY POLICY

Last updated: October 01, 2025

This Privacy Policy explains how we collect, use, and disclose your information when you use our Service. It also describes your privacy rights and how the law protects you. By using our Service, you agree to the practices described in this Privacy Policy.

1.0 Interpretation and Definitions

1.1 Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

1.2 Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Softwell Sdn. Bhd., 64-5, Jalan 5/101C, Off Jalan Kaskas, Jalan Cheras, 56100 Cheras, Wilayah Persekutuan Kuala Lumpur.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Malaysia
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website – Website refers to Softwell Website, accessible from https://softwell.asia/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2.0 Collecting and Using Your Personal Data

2.1 Types of Data Collected

a. Personal Data

We may ask you to provide certain personally identifiable information, including but not limited to:

• Email address
• First and last name
• Phone number
• Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

b. Tracking Technologies and Cookies

We use cookies and similar tracking technologies (such as web beacons, tags, and scripts) to monitor activity and store certain information. Cookies may be “Session” (deleted when you close your browser) or “Persistent” (remain until deleted manually or expire).

• Essential Cookies – Required to provide basic functionality and secure access.
• Acceptance Cookies – Remember if you accepted cookie usage.
• Functionality Cookies – Store preferences like login details or language selection.

For details on cookies and your options, please see our Cookies Policy.

2.2 Use of Personal Data

We may use your Personal Data for purposes including:

• To provide, maintain, and monitor our Service.
• To manage your Account and user access.
• To perform contracts for purchases or services.
• To contact you by email, phone, SMS, or push notifications.
• To send you updates, offers, or information about similar products or services (unless you opt out).
• To respond to your requests or inquiries.
• For business transactions such as mergers, acquisitions, or asset sales.
• For analysis, marketing effectiveness, and service improvements.

2.3 Sharing of Personal Data

We may share your information with:

• Service Providers – To facilitate our Service and communication.
• Affiliates – Under this Privacy Policy’s terms.
• Business Partners – For joint offers or promotions.
• Other Users – When information is shared in public areas.
• During Business Transfers – In connection with mergers or acquisitions.
• With your consent – For any other purposes you authorize.

2.4 Retention of Personal Data

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy, or to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data is usually retained for a shorter period, except when required for security, functionality improvements, or legal compliance.

2.5 Transfer of Personal Data

Your information may be transferred to and maintained on servers outside your jurisdiction. By using our Service, you consent to such transfers, provided that appropriate safeguards are in place to protect your data.

2.6 Deletion of Personal Data

You may request deletion of your Personal Data at any time. Some information may be retained if required by law or for legitimate business purposes. You can manage your information via your account settings or by contacting us.

2.7 Disclosure of Personal Data

a. Business Transactions

In the event of a merger, acquisition, or sale, your data may be transferred. You will be notified beforehand.

b. Law Enforcement & Legal Requirements

We may disclose Personal Data when required to:

• Comply with legal obligations
• Protect Company rights or property
• Investigate misuse of the Service
• Ensure user or public safety
• Defend against legal claims

2.8 Security of Data

We use commercially reasonable measures to protect your data, but no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

3.0 Children’s Privacy

Our Service is not directed to anyone under 13. We do not knowingly collect information from children under 13. If we discover such data without parental consent, we will delete it promptly.

4.0 Links to Other Websites

Our Service may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

5.0 Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page, and significant changes may be communicated via email or a Service notice. The “Last updated” date will be revised accordingly.

6.0 Contact Us

If you have any questions about this Privacy Policy, contact us:

• Email: ask@softwell.asia
• Phone: +60 16 969 6401